THE WEBSITE, RMADILLO PACKAGING AND YOU
This website, found under the www.rmadillo.com URL, is operated by R.Madillo Packaging ("R.Madillo Packaging") and references to "we", "us" and "our" shall be deemed to be references to R.Madillo Packaging. References to "you", and "your" shall be deemed to be references to person placing an order via this website.
DEALS AND OFFERS
These Terms & Conditions are supplemental to any additional terms that might apply to specific transactions (such as special offers or promotions).
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us, either by email at sales@rmadillo.com or by using the address given below. By placing an order via this website, you are making an offer to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and R.Madillo Packaging for the sale of our products, will only exist once an order has been accepted, processed and dispatched to you.
Your credit/debit card will be authorised when your order is placed & processed and you will be charged for the value of the goods before dispatch. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice.
RIGHT TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
RETURNS POLICY
If you are not entirely delighted with the products that you have chosen, you may return them to us within 30 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
MAKING RETURNS
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund due to you. We will only refund the costs of postage where the item returned is faulty.
To return any products to us, please contact us by email at sales@rmadillo.com and once we have agreed to the return please send the goods back to:
Returns Department,
R.Madillo Packaging
Headway House
Ivy Road
Aldershot
GU12 4TX
When returning items you are strongly recommended to obtain proof of posting.
We cannot accept responsibility for parcels lost in transit.
PAYMENT & IMPORT DUTIES
We accept online payment in a secure environment by credit card. We currently accept Paypal, Visa, Mastercard, Delta, Switch. All transactions are shown in pounds sterling (£).
Any customs or import duties levied once your order reaches your destination country, will be your responsibility as we have no control over these charges and cannot predict them.
OUR GUARANTEE TO YOU
If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, your credit card company is obligated to assume liability of your loss and we will use reasonable endeavours to work with your credit card company to minimise the hassle for you.
We endeavour to display through this website all items in our current range and we aim to hold stock of all products. However, occasionally an item will be out of stock and if this is the case we will advise you via email or phone, should your order be held up due to stock issues.
All dates quoted for delivery are estimated delivery dates only and may be subject to change; we can accept no liability for any loss or damage (whether direct or indirect) for delivery, at any time other than the estimated date for delivery.
DELIVERY
Stock permitting, all orders are usually despatched within 1 working day of being accepted, to arrive with UK customers the following working day.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
DISCLAIMER & LIMITATIONS OF LIABILITY
R.Madillo Packaging does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither R.Madillo Packaging nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of R.Madillo Packaging or any of its members, agents, partners, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While R.Madillo Packaging uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and R.Madillo Packaging will not be responsible for any errors or omissions or for the results arising from the use of such information.
While R.Madillo Packaging takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, R.Madillo Packaging will not be responsible nor liable for your use of any other websites which you may access via links within this website. R.Madillo Packaging does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with R.Madillo Packaging.
The entire liability of R.Madillo Packaging under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
R.Madillo Packaging will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
R.Madillo Packaging may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of R.Madillo Packaging.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of R.Madillo Packaging or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.
LAW AND TERRITORY
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
OUR ADDRESS DETAILS
R.Madillo Packaging
Headway House
Ivy Road
Aldershot
GU12 4TX
